OSIBytes Group · Public support service

Support desk customers actually use

Open tickets, track SLAs, and work with OSIBytes staff — with the same SSO identity as Chat, Accounts, and Mission Control.

Open Support Desk View pricing Request a plan

SSO via system.osibytes.com · Ticket limits by org · Billing via accounts.osibytes.com

What you get

Built for customers and internal teams — not a black hole inbox.

🎫

Ticket lifecycle

Create, assign, prioritize, and resolve tickets with org-aware visibility for clients.

⏱️

SLA awareness

Monthly ticket limits and usage tied to your organization plan — upgrade via Accounts.

🏢

Buildings & sites

Site context for field and multi-location customers when your org is configured.

📊

ITSM reports

Staff reporting views for workload and service health.

🔐

SSO mesh

One identity for Support, Chat, Sales, Accounts, and the rest of the ecosystem.

💬

Works with Chat & Mail

Jump from chat hub or OSIMail workflows into tickets when your seat includes support.

Support plans

Pick a tier. Fully managed SLA profiles. Accounts is pricing SoT. Auto-renew until you unsubscribe.

Essentials

$25/mo

Managed org SLA · SKU SUPPORT-ORG-25. Ticket logging is included for customers; this is the SLA profile.

  • Up to 10 tickets / month
  • Portal access for 3 users
  • Business-hours response target
  • Email + portal
Request Essentials
POPULAR

Professional

$49/mo

Managed Professional · SKU SUPPORT-PRO-49.

  • Up to 40 tickets / month
  • Portal access for 15 users
  • Priority queue
  • Chat + mail integration path
Request Professional

Business

$149/mo

Managed Business · SKU SUPPORT-BIZ-149. Enterprise ($399) available on request.

  • Up to 120 tickets / month
  • Unlimited portal users*
  • Buildings / sites module
  • Named success contact
Request Business

Enterprise / SLA

Custom

Regulated or 24×7 targets.

  • Custom ticket pools
  • Custom SLA documents
  • On-call options
  • Dedicated onboarding
Contact sales

Welcome path

New customer? Three steps.

1️⃣

Get an identity

Register or SSO through system.osibytes.com — one login for the mesh.

2️⃣

Subscribe

Pick a plan. We attach support_app to your organization subscription.

3️⃣

Open the desk

Use Launch desk to land in tickets after SSO.

Launch Support Desk

FAQ

Is Support public or staff-only?

Both. Customers with a support subscription open tickets for their org. Staff and admins see the full board and ops tools.

What if I hit my monthly ticket limit?

The portal blocks new tickets and points you to accounts.osibytes.com to upgrade your tier.

How do I sign in?

Use Sign in or SSO launch. After login you go to the tickets app.